2nd Class postage is FREE! For just 50p extra, you can upgrade to 1st Class Royal Mail postage.
If your order is less than £2.85 then a 'low order fee' of £1.50 is automatically applied to your basket. This is to prevent orders being placed that are too small for us to process. As soon as you order over £3.00 it disappears and you can get free postage too. We aim to remove this in the near future when we go fully automated with order processing.
We aim to dispatch all stock (non personalised) items same day your order is placed if ordered before 1pm. Please contact us first if something is super urgent and we will advise.
Our standard shipping is by Royal Mail 2nd Class post which the Royal Mail suggest is usually a 2-3 day service although many people report receiving it the next day! Sometimes, you will find your order is upgraded to 1st Class Post for no extra charge and we will occasionally use a courier service for larger orders.
Yes we can and do. We recommend you use www.parcelmotel.com. That way you get to enjoy the FREE delivery from us and just pay the 3.95 EURO fee that they charge.
You can return an item at your own expense within 30 days of delivery. Please ensure that returned goods are packaged well and in the same condition as we sent them to you in. Once they have been received and checked, we will refund you using the same method you paid by.
It is very rare that items are damaged in the post, however, if they are, please contact us as soon as possible. We may ask you to take a photograph showing the damaged item and the packaging so that we can submit a claim to the delivery company. We will then replace the faulty items.
Sorry no. If we have made an item specifically for you then you can not return that item to us. This does not include standard stock items such as letters/numbers/shapes etc but does include words/phrases/names that you have asked us to create as 'joined up' letters.